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Poster: Liverpool Acoustic Date: Apr 18, 2013 3:33am
Forum: faqs Subject: Hanging when updating an item

When I add a new item and click update I get the 'Please wait while we make your changes live...' screen but it just hangs there and doesn't update. I thought it had something to do with the power supply upgrades at the Internet Archive but it is still happening the day after.

I take it this is a technical problem. How do I get help solving it?

Graham

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Poster: Jeff Kaplan Date: Apr 18, 2013 8:54am
Forum: faqs Subject: Re: Hanging when updating an item

what is the url of the item? it my be that during the update the server went offline so you succeeded in starting the task but it was interrupted by the power outage.

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Poster: Liverpool Acoustic Date: Apr 18, 2013 9:19am
Forum: faqs Subject: Re: Hanging when updating an item

The collection is at
http://archive.org/details/ItsAFrogsLifeAcousticPodcast

The file is http://archive.org/download/ItsAFrogsLifeAcousticPodcast/itsafrogslife126.mp3

When I tried it this morning the same thing happened, so I deleted the file and re-uploaded it, but I'm still getting the same problem. I can see the file when I choose to edit the item, but when I click to "Update Item!" I get the "Please wait while we make your changes live..." screen with the scrolling green progress bars, and it doesn't move on from there.

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Poster: Liverpool Acoustic Date: Apr 18, 2013 11:00am
Forum: faqs Subject: Re: Hanging when updating an item

Well, after leaving it hanging for the past four hours, the item has now been updated. Hopefully it was an isolated incident, possibly a hangover from the power supply upgrade.

Fingers crossed!